How do I add single Directory Contacts?
The Directory in your Phonebar and User Console will display all of the internal (User/Group) numbers and your External numbers
Adding a Contact via the Configuration Console
To add a contact, click the Directory tab within the Configuration Console
Select + New Contact
The New Contact window will then open. Here, you can add the following contact details, where relevant:
Display Name
Email
Phone
Home Phone
Mobile
Contact Notes
Enter all the necessary information to log it within the Directory. These are useful for logging information that could be helpful when Users dial these contacts, such as hours of operation
Once you are happy with the information you have entered, click Save
You will be returned to the main Directory screen and a green success banner will show
The new Contact will now have its own listing - this can be viewed, edited and deleted as required. This listing will be visible to every User when accessing the Central Directory
Contacts can also be uploading in bulk via the Configuration Console. For more information, see our Help Guide here
Adding a Contact via the Phonebar
Navigate to the Calls tab in the Communications Window within the Phonebar
When a call is listed from a number that hasn't been saved as a contact in the directory, the Add to Directory icon is displayed. From here, the number can be added to a new directory entry
When the icon is clicked, the Add to Central Directory modal is opened
The number will be prepopulated into the Phone or Mobile field, depending on the number type. You can then add the following fields:
Display Name - the name of the contact displayed in the Directory
Email - if desired, the email address for contacts can also be added for easier record keeping
Any additional Notes for the contact - such as hours of operation or contact preferences
Please note: this is only possible for numbers that are not already added to an existing contact. For more information on editing directory entries, see our Help Guide here
Adding a Contact via the User Console
Open the User Console to view the Call list. From here, click on the number within the call list that you wish to add to the Directory to open the drop down
Once clicked, the Add to Central Directory modal opens. Here, you can add the following contact details, where relevant:
Display Name
Email
Phone
Home Phone
Mobile
Contact Notes
Once you have added your contact information, click Save