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Resetting a Users Password
Resetting a Users Password

Supervisors can send an access email to a new User, or a access email to a current User so they can re-set their password.

Updated over a week ago

How do I give a User their Surgery Connect Password to Log in?

Supervisors can send an automatically generated email to a User so they can log in to Surgery Connect through the Single Sign On.

This can be done when a new User is added, see our Adding Users Individually Guide, or it can be done if they have forgotten or request a new password.

Step by step guide

Accessing Users

  1. Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password

  2. Select the Service Delivery Console

  3. Click on the Users tab

  4. When you access the list of Users you will see this table

Finding your User

  1. At the bottom of your user table you will see the page scroll

    You can use this to manually search the User list by increasing the table view rows and navigating between pages,

    or

  2. You can use the search at the top of the User table

Sending the re-set email

  1. Once you have identified to User you want to send the email to click on the teal Email icon in the Options column

  2. You will see the Success notification at the top of your screen

  3. The User will be sent and email to their NHS address

    The user will need to click on the login link in their NHS email inbox, open an internet browser, type their NHS email address into the user name box and create a password

    Note: The login link in this email expires after 30 minutes

  4. If a User has already logged in, the Email icon will be grey. Reload the page and the icon will be turquoise again ready to reuse

  5. When a User requests to reset their password they will receive an email
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  6. When a User has reset their password they will receive a confirmation email
    ​

  7. If the email you have sent has timed out, the User can send themselves a new login link by clicking on Forgot your password? when they are trying to log in to the SSO

8. Logged in Users can now reset their own password if they want using the Manage Account option available via the burger menu in the SSO Consoles

9. In the Manage Account Screen Users enter their existing password and then enter a new password

Password Format Restrictions

  • Password must be at least 7 characters

  • Password must contain at least one uppercase and one lowercase letter

  • Password must contain at least one number

10. Similarly, when a user changes their password they should receive an email

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