Text to Speech
Text to Speech replaces the need to record audio messages that your caller will hear during their journey through you call flow. It is also used for your Whispers (call group identification) to staff
Simply choose your voice and type in your message. You can change some of the basic speech functionality to include pauses and emphasis, as well as previewing you message before you save it to your call flow
Step by Step Guide
Where to find Text to Speech
Text to Speech is found in X-flow in your call flow blocks that have messages that you can change. Text to Speech is an alternative to recording messages and uploading MP3 files
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
Navigate to the X-flow console
Load the call flow with the Prompt you want to change
Text to Speech is in three main call flow blocks.
Menu
Double click on the block to open the block Properties and select the Audio tab
Prompt
Double click on the block to open the block Properties and select the Audio tab
Whisper
Double click on the block to open the block Properties and select the Audio tab
Voice Selection
It is easy to change the Default Voice to different voice, there are 12 other voices to choose from
You can choose a voice for your surgery, and keep all prompts in the same voice, or you may want to change voices for different prompts, for example a different group may have a different voice, or you could change your closed prompt voice
Once you have opened the block you want to change the Text to Speech in, select the Audio Tab
Make sure Text to Speech is selected as the Prompt Audio Source
Select a Prompt Voice from the dropdown menu
Click on the Preview button to hear the selected voice read the Prompt Text
When you are happy with your Prompt Voice save your Prompt
Note: This will only save the changes to that prompt, to make the changes live, Deploy your call flow
See our guide on Deploying your call flow
Voices - How they sound
Click on on links below to hear what the different voices sound like.
Default |
Amy (Female) | Brad (Male) | Brian (Male) | Daisy (Female) | ||||
Emma (Female) | Frank (Male) | Geraint (Male) | Josh (Male) | ||||
Lily (Female) | Rose (Female) | Sophie (Female) | Will (Male) |
Prompt Text - Editing Text to Speech
Once you have selected you voice you can create your message. Simply type into the Prompt Text box. It will even let you know if you have spelt something incorrectly!
Click in the Prompt Text box an type your message
When you are happy with your text you can use the Text to Speech functions to improve how it sounds
Emphasis
Highlight the section of text you would like to emphasise, then select Emphasis function
Select moderate, you will see that your text now has a bracket and symbol around it
Moderate emphasis changes the speed and volume of the voice for the section of message you have selected
Pause
Click in the text where you would like to add a pause, then select the Pause function
Choose the length of the pause
You will see the pause in your text
Volume
Highlight the section of text you would like to emphasise with a different volume, then select the Volume function
You can choose between loud or soft, this will increase or decrease the volume for the selected text
You will see that your text now has a bracket and symbol around it
Rate
Highlight the section of text you would like to emphasise with a different speed, then select the Rate function
You can choose between slow or fast, this will increase or decrease the speed for the selected text
You will see that your text now has a bracket and symbol around it
Say-as
Say-as is a way of defining how numbers are spoken
Ordinal = Speaks the numerical text as an ordinal number, as in 1,234th
Characters = Interprets the numerical text as a cardinal number, as in 1,234 (used to speak 111 or 999
Telephone = Speaks the numerical text as a 7-digit or 10-digit telephone number (extensions supported)
Highlight the section of text where you need the numbers to be spoken correctly, then select the Say-as function
You will see that your text now has a bracket and symbol around it
Clear
Clear selected style will clear one style type from all of your text, clear all styles will remove all styles in you text, so you can start again
You will receive a warning pop up checking that you wish to proceed
Preview and Save
Once you are happy with your text and have completed adding your functions you can preview you message, to make sure it sounds how you expect it to
Click on the Preview button
You can edit your text and change the voice as many times as you need to until you are completely happy with your message
When you are ready save you changes
Note: This only saves the changes to the block you have edited, to make those change live you need to deploy your call flow. See our Deploying your call flow guide
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