Text to Speech replaces the need to record audio messages that your caller will hear during their journey through you call flow. It is also used for your Whispers (call group identification) to staff

Simply choose your voice and type in your message. You can change some of the basic speech functionality to include pauses and emphasis, as well as previewing you message before you save it to your call flow

Text to Speech is found in X-flow in your call flow blocks that have messages that you can change. Text to Speech is an alternative to recording messages and uploading MP3 files

Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password

It is easy to change the Default Voice to different voice, there are 12 other voices to choose from

You can choose a voice for your surgery, and keep all prompts in the same voice, or you may want to change voices for different prompts, for example a different group may have a different voice, or you could change your closed prompt voice

Once you have opened the block you want to change the Text to Speech in, select the Audio Tab

Click on the Preview button to hear the selected voice read the Prompt Text

When you are happy with your Prompt Voice save your Prompt

Note: This will only save the changes to that prompt, to make the changes live, Deploy your call flow

Once you have selected you voice you can create your message. Simply type into the Prompt Text box. It will even let you know if you have spelt something incorrectly!

Highlight the section of text you would like to emphasise, then select Emphasis function

Select moderate, you will see that your text now has a bracket and symbol around it

Moderate emphasis changes the speed and volume of the voice for the section of message you have selected

Click in the text where you would like to add a pause, then select the Pause function

Choose the length of the pause

You will see the pause in your text

Highlight the section of text you would like to emphasise with a different volume, then select the Volume function

You can choose between loud or soft, this will increase or decrease the volume for the selected text

You will see that your text now has a bracket and symbol around it

Highlight the section of text you would like to emphasise with a different speed, then select the Rate function

You can choose between slow or fast, this will increase or decrease the speed for the selected text

You will see that your text now has a bracket and symbol around it

Say-as is a way of defining how numbers are spoken

Ordinal = Speaks the numerical text as an ordinal number, as in 1,234th

Characters = Interprets the numerical text as a cardinal number, as in 1,234 (used to speak 111 or 999

Telephone = Speaks the numerical text as a 7-digit or 10-digit telephone number (extensions supported)

Highlight the section of text where you need the numbers to be spoken correctly, then select the Say-as function

You will see that your text now has a bracket and symbol around it

Clear selected style will clear one style type from all of your text, clear all styles will remove all styles in you text, so you can start again

You will receive a warning pop up checking that you wish to proceed

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Once you are happy with your text and have completed adding your functions you can preview you message, to make sure it sounds how you expect it to

Click on the Preview button

You can edit your text and change the voice as many times as you need to until you are completely happy with your message

When you are ready save you changes

Note: This only saves the changes to the block you have edited, to make those change live you need to deploy your call flow. See our Deploying your call flow guide