Skip to main content
All CollectionsX-flow
Text to Speech
Text to Speech

Text to Speech is used to give information to your patients without having to record and upload voice messages onto Surgery Connect.

Updated over a week ago

Text to Speech

Text to Speech replaces the need to record audio messages that your caller will hear during their journey through you call flow. It is also used for your Whispers (call group identification) to staff

Simply choose your voice and type in your message. You can change some of the basic speech functionality to include pauses and emphasis, as well as previewing you message before you save it to your call flow

Step by Step Guide

Where to find Text to Speech

Text to Speech is found in X-flow in your call flow blocks that have messages that you can change. Text to Speech is an alternative to recording messages and uploading MP3 files

  1. Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password

  2. Navigate to the X-flow console

  3. Load the call flow with the Prompt you want to change

Text to Speech is in three main call flow blocks.

Menu

Double click on the block to open the block Properties and select the Audio tab

Prompt

Double click on the block to open the block Properties and select the Audio tab

Whisper

Double click on the block to open the block Properties and select the Audio tab

Back to top

Voice Selection

It is easy to change the Default Voice to different voice, there are 12 other voices to choose from

You can choose a voice for your surgery, and keep all prompts in the same voice, or you may want to change voices for different prompts, for example a different group may have a different voice, or you could change your closed prompt voice

  1. Once you have opened the block you want to change the Text to Speech in, select the Audio Tab

  2. Make sure Text to Speech is selected as the Prompt Audio Source

  3. Select a Prompt Voice from the dropdown menu

  4. Click on the Preview button to hear the selected voice read the Prompt Text

  5. When you are happy with your Prompt Voice save your Prompt

    Note: This will only save the changes to that prompt, to make the changes live, Deploy your call flow

    See our guide on Deploying your call flow

Back to top

Voices - How they sound

Click on on links below to hear what the different voices sound like.

Default

Amy (Female)

Brad (Male)

Brian (Male)

Daisy (Female)

Emma (Female)

Frank (Male)

Geraint (Male)

Josh (Male)

Lily (Female)

Rose (Female)

Sophie (Female)

Will (Male)

Back to top

Prompt Text - Editing Text to Speech

Once you have selected you voice you can create your message. Simply type into the Prompt Text box. It will even let you know if you have spelt something incorrectly!

  1. Click in the Prompt Text box an type your message

  2. When you are happy with your text you can use the Text to Speech functions to improve how it sounds

    Emphasis

    Highlight the section of text you would like to emphasise, then select Emphasis function

    Select moderate, you will see that your text now has a bracket and symbol around it

    Moderate emphasis changes the speed and volume of the voice for the section of message you have selected

    Pause

    Click in the text where you would like to add a pause, then select the Pause function

    Choose the length of the pause

    You will see the pause in your text

    Volume

    Highlight the section of text you would like to emphasise with a different volume, then select the Volume function

    You can choose between loud or soft, this will increase or decrease the volume for the selected text

    You will see that your text now has a bracket and symbol around it

    Rate

    Highlight the section of text you would like to emphasise with a different speed, then select the Rate function

    You can choose between slow or fast, this will increase or decrease the speed for the selected text

    You will see that your text now has a bracket and symbol around it

    Say-as

    Say-as is a way of defining how numbers are spoken

    Ordinal = Speaks the numerical text as an ordinal number, as in 1,234th

    Characters = Interprets the numerical text as a cardinal number, as in 1,234 (used to speak 111 or 999

    Telephone = Speaks the numerical text as a 7-digit or 10-digit telephone number (extensions supported)

    Highlight the section of text where you need the numbers to be spoken correctly, then select the Say-as function

    You will see that your text now has a bracket and symbol around it

    Clear

    Clear selected style will clear one style type from all of your text, clear all styles will remove all styles in you text, so you can start again

    You will receive a warning pop up checking that you wish to proceed

Back to top

Preview and Save

  1. Once you are happy with your text and have completed adding your functions you can preview you message, to make sure it sounds how you expect it to

    Click on the Preview button

    You can edit your text and change the voice as many times as you need to until you are completely happy with your message

  2. When you are ready save you changes

    Note: This only saves the changes to the block you have edited, to make those change live you need to deploy your call flow. See our Deploying your call flow guide

Back to top

#xflow #texttospeech #prompts #messages #text2speech #speach

Did this answer your question?