How do I add/create a new call flow?
With Surgery Connect you can create and change call flows to fit your needs exactly. You are able to change the audio prompts and options given to callers without the need to contact the Service Desk
You can Add a New Call Flow to your service through the Service Delivery Console, once added, you can create/edit it through X-flow
Step by Step guide
Accessing Numbers
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
Select the Service Delivery Console
Navigate to the Numbers tab of the Service Delivery Console
The Numbers table will open
Add a New Call Flow
Select the + Add New Call Flow button
You will be asked to choose the number you want to use for the call flow, the name of your call flow, and if you want to use a template
To create an empty/completely editable call flow, complete the Name Field and Choose the Empty Call Flow Template
Save the Call Flow
You will see a green success message at the top of your screen when your new call flow has been created
A red failure message will show if there is something that has not been entered correctly
Loading your New Call Flow
You new call flow will now be in the Numbers table
Search by the name you saved your new call flow as
Once you have found the correct Call Flow you can edit it through Options
Your new Empty Call Flow will open up in X-flow, ready for you to create/edit
For more information on creating a Call Flow, see our collection of X-flow Help Guides here