Surgery Assist is a chargeable product. To register your interest, please use our enquiry form here
Surgery Assist - An Introduction
Our NHS approved digital assistant is designed to signpost and educate patients towards appropriate healthcare and community services, reducing the demand on GP surgeries and increasing the usage of the NHS app and Online Consultation tools
By implementing Surgery Assist you can create a digital front door for your surgery, embed it into your website and onto your call flow. Using a 'bot-first' approach empowers self-serve, streamlines care pathways and reduces telephone demand
Our Surgery Assist bots are built on Microsoft Azure AI services and NHS DTAC-certified, they work with all your existing systems including clinical system, telephony, online consultation tools and the NHS App
Furthermore, you will gain access to our Surgery Insights dashboard to analyse practice, PCN and ICB level data to gain real-time insights into patient access, digital adoption and workforce capacity
Learn more about our Surgery Insights Dashboard
Open/Closed AI
Choose to use Open/Closed AI. Open AI allows for free text from the patient into the chatbot, all responses are locally trained by our FAQs. Open AI can be turned off at any point in the Admin Portal- read more about how we use AI in our Compliance Document
The Staff Experience
Reduce queue volumes and average wait times particularly in the 8am rush
Minimise administrative burden and free up capacity so your staff have more time to focus on personalised care to patients
Work with your dedicated Customer Success Advisor to identify gaps, refine workflows and increase QOF points
Read our case studies from surgeries using Surgery Assist here
We ensure a smooth 5 week deployment process with your dedicated Customer Success Advisor to fit around your schedule | |
You will gain access to our Surgery Assist Portal where you will be able to manage your bot and create your own | |
Access our Surgery Insights dashboard to gain practice, PCN and ICB level data with national benchmarking | |
Read our compliance and regulations to demonstrate how Surgery Assist places the utmost importance on clinical safety, data privacy and cyber security |
The Patient Experience
Available 24/7 to serve patients
Save the patient time and effort
Educates the patient on the local communities / tools available
Provides multiple communication pathways for patients
Website Access
The patient will see your personalised assistant pop up in the bottom right of your website homepage
If the patient decides they would like to speak to the bot they can click on the icon where they will be presented with a chat box, and a message stating your surgeries privacy policy
The patient cannot type until they have selected continue
The 'type your message' option is only available if you have activated Open AI for your bot
Using the tab in the top right hand corner, patients can adjust accessibility features of the bot such as text size, background colour, grayscale, contract etc
The patient will be presented with a disclaimer followed by a 'how may I help' message with a list of pre set options
For any queries that can be resolved online the patient will be signposted to the appropriate resource e.g. the NHS app or Online Consultation tool therefore, reducing call volumes into the surgery
If patients do not have the NHS app installed, they will be guided step by step to download and set up their account
Call Flow Access
Once patients call the surgery they will be presented with your main menu, if the patient selects one of the options where they can be self served e.g. checking and cancelling appointments, prescriptions, test results etc they will be prompted to 'press 1' to receive a text on how to self serve or if they would still like to go through to the surgery they can press 2
Find our Surgery Assist Resources here