User Training
User Console | Softphone |
  |  |
The full session covers;
Help and Support
Step by step guide
Full Training Video
An Introduction to Surgery Connect
Cloud telephony - Differences and Benefits
Line Capacity
No engaged tone and no limit to queuing for patients
No capacity limit on outbound call
Visibility
Real-time view of which staff are active and their current status
Real-time view of call traffic and efficiency statistics
Call Recordings
All inbound and outbound calls recorded regardless of device used
Video Calling
Switch from audio to video call in call
Flexible working
Staff can easily work remotely
Staff can be located anywhere in the practice
Users NOT Phones
It doesn't matter where people are located when you want to contact them
It doesn't matter which device people are active on when you want to contact them
User Console and Softphone
Logging In
The User Console
Making a call
Clinical Integration
Device Management
Using the Softphone
Settings
Logging Out
Additional resources