How will training be provided?

HOW

Our Training sessions are like an online classroom, intended to train staff in Groups
We use Google Meet to host the training, or we can use MS Team on request

What does the training involve?

WHAT

There are two levels:
- Management - for Supervisor Users (1.5 hrs)
- User - for any user of Surgery Connect (1 hr)
  Choose what you need from booked sessions and regularly scheduled lunchtime sessions
The trainer presents slides and live demos Surgery Connect
Questions can be asked throughout via the chat box and there is a Q&A session at the end
The supporting materials will be sent afterwards as a toolbox to train other staff members who could not attend, plus links to full video tutorials

BEFORE

AFTER

Full training materials will be shared with you which can be used as a refresher, or as a resource for staff who are new or miss the initial training
Support is available
- By Phone
- By Email
- Via the Help Centre (https://help.x-onweb.com/en)
- Via the Support Portal after you Go Live (support.x-onweb.com)
Call your practice test numbers and listen to your prompts

Understanding the training process - An explanation of the training, and the different ways it can be provided, choosing the best platform to deliver your training needs
The benefits of Surgery Connect - An Overview

Overview of Surgery Connect for Supervisor Users
Service Monitoring and Resource Management
Service Operation Changes
Reporting Tools
Support Options
What staff can do prior to Go Live e.g. login, call test number, practice hold and transfer