This webinar highlighted the features of Surgery Connect designed to reduce your call waiting times. Our Trainers demonstrate how to utilise the User Console to make informed decisions based on the data it provides. Additionally, they discuss minor adjustments that can significantly decrease queue times, such as managing groups on the fly with the Step In function and implementing custom messages in your call flows to reroute callers to specific services or information, thereby reducing the need for direct interaction with your team
In this 60-minute session, our Trainers covered:
The areas of Surgery Connect that can facilitate reduced queue times
Reasons to adopt them
A demonstration of how easy they are to implement
To explore Surgery Connect features in more detail, supported by CPD accredited learning, please see our Surgery Connect Academy