Music
The Music block will play the default music whilst a caller is in your queue
You can only access them or add them in your Playlists - see our playlist guide
This guide will show you how to add them to your playlist, and how to manage it:
Step by step guide
Accessing Playlists
Playlists are accessed through X-flow when you have loaded a call flow
Navigate to the X-flow console
Load the call flow with the group you want to change
Through the Group Block
Double click on the Group block in your call flow
When the pop up opens click on the Playlist tab. This will show you the current playlist set for this group
Through the Group Behaviour Block
Double click on the Group Behaviour block in your call flow
When the pop up opens click on the Playlist tab. This will show you the current playlist set for this group behaviour
Selecting a Playlist
If you are accessing the playlist through the Group block or the Group Behaviour block, selecting the playlist you want to use or edit is the same
Click to open the dropdown menu
Select the playlist you wish to use for that group, or that you want to edit. The playlist name will now display
Click the Edit Selected Playlist button
Your playlist workspace will open
Adding a Music Block
Drag and drop the Music icon from the menu on the left hand side
If you would like to change your on hold music, please contact our Support Team
They have several music lists you can choose from, or you can download royalty free music and provide these files for the Support Team to upload for you
Editing a Music Block
Double click on the Music Block to view its properties
Properties Tab
Name - Name your music
Description - Describe your music
Audio Tab
File - choose the length of time your hold music will play for, before moving to the next block in the playlist
Preview - Preview your hold music and the music duration
2. Once you have made any changes, save your music block
Save Warning
The save warning will not change until the whole playlist has been saved
Once the playlist has been saved the warning will display the creation notification and it will also notify you of any changes made
Deploy
To make the changes you have made to your playlist live you must deploy your call flow
At the top of your call flow you will now see the undeployed version warning
If you are happy - Deploy your call flow to make it live
