Surgery Connect Help

Start will show at the beginning of the call flow and is how to allocate and manage the number for the call flow

Start Block

Prompts are the information that is given to the patient at the relevant point in the call flow or playlist.

Prompt Block

The Mode Switch is used to check a Calendar. Mode Switches can be customised to the requirements of the practice.

Mode Switch Block

The Menu block is used to separate the call flow, Menus can be customised to the requirements of the practice.

Menu Block

Calls can be directed to a particular User on Surgery Connect. The required User can be specified when adding the User block to a call flow.

User Block

Voicemail can be added to a User’s call flow to allow messages to be left if the user is busy or does not answer.

User Voicemail Block

Whispers identify how the call has come through to the User.

Whisper Block

Calls can be directed to Groups of users on Surgery Connect. The required Group can be specified when adding the Group block to a call flow.

Group Block

Group Behaviour can be added to a call flow where calls are answered by the same Group regardless of the menu choice the caller makes

Group Behaviour Block

Voicemail can be added to a Group’s call flow to allow messages to be left.  The Voicemail block includes a standard message.

Group Voicemail Block

An Answer block will be at the end of the call flow and will connect the call when it is answered.

Answer Block

A Hang Up block will be at the end of the call flow and will disconnect the call.

Hang Up Block

The SMS block can send a pre-set text message to callers using mobile phones.

SMS Block

External Divert can be used to connect callers to a Third Party number if calls are to be diverted in certain situations.

External Transfer Block

The Music Block will play the default queue music in your playlist.

Music Block - Playlists Only

The Queue Position Block will notify the caller of their current queue position

Queue Position Block - Playlists Only

Everything you need to know about blocks, how to add them and edit them

X-flow - Blocks and their properties

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