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Whisper Block
Whisper Block

Whispers identify how the call has come through to the User.

Updated over a week ago

Whispers

Whispers identify how the call has come through to the User. This could be either a call to the User’s internal short dial, via a Group or an external direct dial number

Standard whispers are "Direct Call" (when coming in to a DDI number) or the Group Name (when coming in from a Group) for example "Reception". These can be changed in the whisper block

You can use Text to Speech for the whispers, or upload your own pre-recorded audio files (MP3 format)

For full details on Text to Speech see our guide on Text to Speech

This guide will take you through everything you need to know about Whispers and how to manage them:

Step by step guide

Adding Whisper Block

  1. Drag and drop the Whisper icon onto the X-flow workspace

  2. This will automatically include a Answer block

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Editing the Whisper Block

  1. Double click on the Whisper block

Properties Tab

  1. Name - Change the name of the whisper to make it more descriptive

  2. Description - Set a description for the whisper

  3. Can Override - Set if the whisper can be changed using the Group Behaviour block

Audio Tab

Customise the whisper heard when a call is connected

Note: This would normally be ‘Direct Call’

  1. Prompt Audio Source - Select Text to Speech or upload your own pre-recorded audio file (MP3)

    Text to Speech

    With Text to Speech you can change your prompt voice and create your own menus by typing your chosen wording into the Prompt Text box

    For full details on Text to Speech see our guide on Text to Speech

    Upload Audio File

    Please ensure your audio recording is MP3 format

    Preview your message

    Listen to either the message in the Prompt Text box to check it is being read out correctly or to the uploaded Audio Prompt

    The preview will also use the Prompt Voice selected if you are using Text To Speech

    1. Click the Preview Button, or the Play button on the Toolbar to listen to the prompt

    2. The Toolbar will display the length of the prompt (in seconds)

      Change the Volume of the playback by clicking on the speaker icon and dragging the volume slider

    3. There are three dots at the end of the Toolbar playback, click on these to access further preview options; Download the prompt or change the playback speed

      Note: Changing the Playback Volume or Speed only affects the playback, not the volume and speed of the prompt when heard by the callers

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Save and Deploy

You must save the changes you have made to your Whisper Block

  1. Click Save

    Any changes you have made to your block will be saved

  2. At the top of your call flow you will now see the undeployed version warning

  3. If you are happy with your call flow - Deploy your call flow to make it live

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