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Group Voicemail Block
Group Voicemail Block

Voicemail can be added to a Group’s call flow to allow messages to be left. The Voicemail block includes a standard message.

Updated over a year ago

Group Voicemail

Voicemail can be added to a Group’s call flow to allow messages to be left. The Voicemail block includes a standard message, which can be changed via the desk phone or by adding a new prompt

When a message is left, Surgery Connect will email all of the Users currently logged in and active in the Group. Messages can be listened to either via the email (an audio file will be attached if not blocked by the NHS firewall), via the Desk phone, or via the Single Sign On landing page. sso.x-onweb.com

For full details on using Voicemail, see our guides

This guide will take you through everything you need to know about the Group Voicemail block and how to manage it:

Step by step guide

Adding a Group Voicemail Block

You can add voicemail to any group on any call flow

  1. Load the call flow you want to add the group voicemail to - scroll through the list of call flows and select the call flow

  2. Click Load

  3. Drag and drop the Group Voicemail icon onto the workspace

  4. Select the required Group from the list in the pop up window, Use the Scroll bar on the right to move through the list

  5. Click Add

  6. You now need to delete the prompt attached to the timeout/fail option - select the connecting arrows, prompt and hang up and delete them

  7. Connect the Group timeout/fail to the Group Voicemail

  8. Auto Arrange the Call Flow

  9. Deploy the call flow to activate the voicemail feature

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Customising the Group Voicemail

Recording a voicemail message

  1. Call the number on the Voicemail Notification email - when asked you will need to input the Service ID and User ID (also in the email)

  2. Enter your voicemail pin - see out Voicemail Pin guide

  3. You will be given the option to re-record your message once you have saved this, that is the message that will be played to any caller

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Adding prompts - via X-flow

Once you have added voicemail to Group you can add an information prompt before the standard voicemail message - see our Configuring Voicemail guide

This can be to add clinical safety information, or opening times of specific groups for example

Group with voicemail

Group with voicemail and information prompt

See our Customising Voicemail guide - Adding Prompts

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Group Voicemail configuration through the Configuration Console

  1. Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password

  2. Select the Configuration Console

    Supervisors can use the Configuration Console to change the standard configuration of Groups, Extensions, Voicemail, edit Users, Calendars and the Directory and much more

  3. Don't forget - if you are already logged into a Surgery Connect console, you can navigate to any other console quickly by using the Menu, next to your initials

  4. Or; Click on the arrow in your toolbar to see the hidden icons

    Right click on the Surgery Connect Logo and select Launch Consoles. This will open up the selected console in a new window for you

  5. On the left hand side you will see the menu, for Group voicemail select Groups

  6. Once you have selected Groups from the Menu the Group list will display

  7. You can scroll through the Groups page by page or search for a Group with the Name search

  8. Click the pen icon on the required Group to view and edit the profile

    This will open up all of the standard configurations you can change for that specific group

  9. Navigate to the Voicemail tab

  10. To activate Voicemail for that Group you must change the Voicemail max messages from 0

  11. Change the Voicemail options setting as required

    You can notify every logged in user for the group

    Or, you can notify and administrator only, if you choose this option you need to set an administrator for your group, this can be a User or you can create a dummy user to send the notification to a group email, for example

  12. To set your Group administrator navigate to the General tab

  13. Select your administrator from the drop down

  14. Once you are happy with your setting and that you have activated the voicemail for this group click Save

  15. You will see the success notification at the top of the screen

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Save and Deploy

You must save the changes you have made to your call flow

  1. Click Save

    Any changes you have made to your Group Voicemail Bloc or Prompt Block will be saved

  2. At the top of your call flow you will now see the undeployed version warning

  3. If you are happy with your call flow - Deploy your call flow to make it live

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