Queue Position
The Queue Position Block will notify the caller of their current queue position
You can only access them or add them in your Playlists - see our playlist guide
This guide will show you how to add them to your playlist, and how to manage it:
Step by step guide
Accessing Playlists
Playlists are accessed through X-flow when you have loaded a call flow
Navigate to the X-flow console
Load the call flow with the group you want to change
Through the Group Block
Double click on the Group block in your call flow
When the pop up opens click on the Playlist tab. This will show you the current playlist set for this group
Through the Group Behaviour Block
Double click on the Group Behaviour block in your call flow
When the pop up opens click on the Playlist tab. This will show you the current playlist set for this group behaviour
Selecting your Playlist
If you are accessing the playlist through the Group block or the Group Behaviour block, selecting the playlist you want to use or edit is the same
Click to open the dropdown menu
Select the playlist you wish to use for that group, or that you want to edit. The playlist name will now display
Click the Edit Selected Playlist button
Your playlist workspace will open
Adding a Queue Position Block
Drag and drop the Queue Position icon from the menu on the left hand side
Double click the block to view its properties. There are no properties which can be changed
Queue Position Announcement
Patients who are at 30 or under in the queue will hear their numerical queue position, patients at 31 and over will hear that they are at over 30 in the queue
Deploy
To make the changes you have made to your playlist live you must deploy your call flow
At the top of your call flow you will now see the undeployed version warning
If you are happy - Deploy your call flow to make it live
