External Transfer
External Transfer can be used to connect callers to a third party number if calls are to be diverted in certain situations, for example to an out of hours call service
Note: You will need to contact our Support Team to have the external number set up, but calls can then be automatically connected to the external number without the need for the caller to redial
Step by step guide
Adding an External Transfer Block
Drag and drop the External Transfer icon onto the X-flow workspace
Select the required number to divert the calls to from the pop up, Click Add to save the changes
There are no options available to customise for External Transfer blocks
Save and Deploy
As there are no customisable option with your External Transfer block you will not need to save it, however you will need to deploy your call flow when you have competed those changes
At the top of your call flow you will now see the undeployed version warning
If you are happy - Deploy your call flow to make it live
