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Prompt Block
Prompt Block

Prompts are the information that is given to the patient at the relevant point in the call flow or playlist.

Updated over a week ago

Prompts

Prompts are the information that is given to the patient at the relevant point in the call flow or playlist

You can add them at any point in your call flow

Use them as welcome messages, group information messages, before hang ups and voicemail and you can include them in your playlists

You can use Text to Speech, or upload your own pre-recorded audio files (MP3 format)

For full details on Text to Speech see our guide on Text to Speech

This guide will take you through everything you need to know about Prompts and how to manage them:

Step by step guide

Adding Prompt Block

  1. Drag and drop the Prompt icon onto the X-flow workspace

    Your Prompt block will be created in your workspace

    This will automatically include a Hang Up block, but this can be deleted if not required

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Editing a Prompt Block

  1. Double click on the Prompt Block to open up the editable properties

Properties Tab

  1. Name - Change the name of the prompt to make it more descriptive

  2. Description - Set a description for the prompt

  3. Can Interrupt - Set if the caller can press a button on their phone and skip this message (Can Interrupt)

    You will want to set this to ‘No’ on most prompts so that the caller has to listen to the whole prompt

Audio Tab

  1. Prompt Audio Source - Select Text to Speech or upload your own pre-recorded audio file (MP3)

    Uploaded File

    Select Choose file to upload an MP3 recording for your audio message. You will receive the following messages upon file upload, you can then preview your message

    If the audio file failed to upload you will receive the following warning message

    Check the file you have uploaded by pressing play

    The Playbar will display the length of the prompt (in seconds). You can change the Volume of the playback by clicking on the speaker icon and dragging the volume slider.

    There are three dots at the end of the Playbar playback, click on these to access further preview options; Download the prompt or change the playback speed

    Note: Changing the Playback Volume or Speed only affects the playback, not the volume and speed of the prompt when heard by the callers

    Text to Speech

    Select Text to Speech

    You will now be able to choose a Prompt Voice and type your message directly into the Prompt Text - no need for a recording.

    The Tabs at the top of the Prompt Text box can be used to emphasise certain words or phrases, to add in pauses to give the caller time to absorb the information given, to change the volume or speed of delivery of the message or to have numbers read out in a particular way

    For full details on how to use Text to Speech, and to listen to the voices available, see our Text to Speech guide

    You can listen to your message by clicking on Preview

    Or by pressing play

    The Playbar will display the length of the prompt (in seconds). You can change the Volume of the playback by clicking on the speaker icon and dragging the volume slider.

    There are three dots at the end of the Playbar playback, click on these to access further preview options; Download the prompt or change the playback speed

    Note: Changing the Playback Volume or Speed only affects the playback, not the volume and speed of the prompt when heard by the callers

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Save and Deploy

You must save the changes you have made to your Prompt Block

  1. Click Save

    Any changes you have made to your Prompt Block will be saved

  2. At the top of your call flow you will now see the undeployed version warning

  3. If you are happy with your Prompt Block - Deploy your call flow to make it live

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#xflow, #prompts, #messages

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