Start
Start is the start of your call flow, whether this is your main call line in to the surgery, DDI's or Group Numbers
You can allocate different numbers to the start block or change the hold music
This guide will take you through everything you need to know about the Start block and how to manage it:
Step by step guide
Adding a start block
If you are starting from an Empty Call Flow Template, the Start icon will be the only block on your X-flow workspace
If you can not see a Start Block on your workspace drag and drop the start icon onto your workspace
Editing a Start Block
Double click on the Start block to open the Start Properties
Numbers Tab
This will show the numbers associated with the call flow
If there is no Live number associated when creating a Group call flow, it will be created against a Test Number
Name - Change the name of the Start block to make it more descriptive
Add an unassigned number to the call flow by clicking the Add Live Number button
This will show you a list of your available unassigned numbers, which you can choose from
Select your number and click Add
You will be asked to Confirm your selection
The assigned number will now show in your numbers list
Music on Hold Tab
You can use the default hold music, or upload your own file. This is only on hold music, not the queue music which is configured in your playlist
Remember: you should NOT use licensed music
Integrations Tab
In order to to use Check and Cancel, double click on the Integrations tab and add the Integration API User details
Save and Deploy
You must save the changes you have made to your Start Block
Click Save
Any changes you have made to your Start Block will be saved
At the top of your call flow you will now see the undeployed version warning
If you are happy with your call flow - Deploy your call flow to make it live
