Mode Switches
The Mode Switch is used to check a Calendar
This can either control the opening times of the main practice number (usually called the Main Calendar) or to restrict the opening times of a particular Group, for example restricting Prescription calls so they are only presented between 10am and 2pm
Mode Switches can be customised to the requirements of the practice
Note: Calendars must be created in the Service Delivery Console before they can be added to a call flow. See our guide on Adding Calendars
This guide will take you through everything you need to know about Mode Switches and how to manage them:
Step by step guide
Adding Mode Switch
Drag and drop the Mode Switch icon onto the X-flow workspace
Select the Calendar to be checked from the available list
Click Add
Your Mode Switch will be created in your workspace
Editing a Mode Switch
Double click on the Mode Switch on your workspace to access the properties, audio and output options
Properties Tab
Mode Switch Name
Change the name of the Mode Switch |  |
Calendar
Change the calendar that the Mode Switch checks if the wrong one has been selected |  |
Visible Outputs Tab
Select the outputs required for this calendar
You can select from the Modes that are set up for your calendar
To learn how to create or amend calendars please see our guides on Calendars in the Service Delivery Console
Save changes
The Mode Switch block will then display outputs for each Mode selected
Save and Deploy
You must save the changes you have made to your Menu Block
Click Save
Any changes you have made to your Mode Switch will be saved
At the top of your call flow you will now see the undeployed version warning
If you are happy with your call flow - Deploy your call flow to make it live
#xflow, #block, #calendarmodes