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User Block
User Block

Calls can be directed to a particular User on Surgery Connect. The required User can be specified when adding the User block to a call flow.

Updated over a year ago

Users

Calls can be directed to a specific User on Surgery Connect, particularly in the case of external direct dial numbers or internal short dial numbers. Or they can be added to call flows instead of groups or voicemail options

The required User can be specified when adding the User block to a call flow, or when using the templates

This guide will take you through everything you need to know about the User block and how to manage it:

Step by step guide

Adding a User Block

  1. Drag and drop the User icon onto the X-flow workspace

  2. Select the required User from the list in the pop up window

    Note: Users must be added via the Service Delivery Console before opening X-flow in order to see them in this list

    Use the Scroll bar on the right to move through the list

  3. When you have highlighted the correct User, click Add

  4. The User block will appear on your workspace with a New Whisper block and a Answer block

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Editing a User Block

User Properties

  1. Double click on the User block on the workspace to see the default settings for how long calls ring on each device before moving to the next action

    These settings can only be changed in the Configuration Console

  2. Double click on the Whisper block

  3. Whisper Properties Tab - Change the Whisper name

  4. Whisper Audio Tab - Customise the whisper heard when a call is connected

    Note: This would normally be ‘Direct Call’

  5. Choose either Text to Speech or upload a recorded message (which must be an MP3 file, previously saved to your computer)

    Text to Speech

    With Text to Speech you can change your prompt voice and create your own menus by typing your chosen wording into the Prompt Text box

    For full details on Text to Speech see our guide on Text to Speech

    Upload Audio File

    Please ensure your audio recording is MP3 format

    Preview your message

    Listen to either the message in the Prompt Text box to check it is being read out correctly or to the uploaded Audio Prompt

  6. The preview will also use the Prompt Voice selected if you are using Text To Speeh

    1. Click the Preview Button, or the Play button on the Toolbar to listen to the prompt

    2. The Toolbar will display the length of the prompt (in seconds)

      Change the Volume of the playback by clicking on the speaker icon and dragging the volume slider

    3. There are three dots at the end of the Toolbar playback, click on these to access further preview options; Download the prompt or change the playback speed

      Note: Changing the Playback Volume or Speed only affects the playback, not the volume and speed of the prompt when heard by the callers

  7. Click Save

  8. Set the action for Busy or No Answer, this could be voicemail, hanging up (as shown) or sending the call to another User or a Group

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Save and Deploy

You must save the changes you have made to your Whisper Block

  1. Click Save

    Any changes you have made to your block will be saved

  2. At the top of your call flow you will now see the undeployed version warning

  3. If you are happy with your call flow - Deploy your call flow to make it live

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