How do I remove Users?
A User’s details can be deleted directly from the User table. This will stop any unauthorised system access as it will remove the User’s email address. It will also remove the User from any Groups and call flows (DDI) and their short dial number will be removed ready to be reused.
Note: To reuse the short dial again, you will need to delete the short dial first before deleting the user.
Be aware that if they are the only User in a Group or a call flow, these will become invalid
When you delete a user their call recordings will be available from the User Console for a period of up to three years
This guide will show you how to delete users from your Surgery Connect system
Step by step guide
Accessing the Service Delivery Console
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
Select the Service Delivery Console
Don't forget - if you are already logged into a Surgery Connect console, you can navigate to any other console quickly by using the Menu, next to your initials
Or; Click on the arrow in your toolbar to see the hidden icons
Right click on the Surgery Connect Logo and select Launch Consoles. This will open up the selected console in a new window for you
Deleting Users
Navigate to the User list in the Service Delivery Console
This will open the User List
Search for the User you want to delete by scrolling though the list or using the Search bar
Click the red Delete button in the row of the User you want to remove
Note: If a User is deleted in error, you will need to add them again as a new User, deletions can not be undone - you will have to Add the User again
Click Delete User to confirm
