How it works

Organise your users into groups, aligned with the surgery teams they're in. In Surgery Connect, telephone numbers and short dials can be associated with groups. That way, anyone in the group can answer - and when they do, they hear a message before the call is connected - called a whisper - telling them it's a call to the group.

You can create new Groups for both internal and external calls, and manage the members of the Group.

Groups will be set up with default settings that can be changed in the Configuration Console. For example, inbound calls are normally distributed by calling the member of the Group who hasn't made or received a call for the longest - longest idle (default). Longest idle is recommended to get the best of Surgery Connect, however these settings can be changed.

Groups Overview

When you access the Groups list, you will see this table:

The data in the table can be sorted by clicking on the column header to sort by that column. For example, click on the Short Dial column header to sort by numerical order and see the highest allocated Group Short Dial number.

Name Group name
Short Dial The number allocated as the Group’s internal contact number, (Hunt Group) When using the Group Short Dial, the call will go through the same queue as the patients, so you may join a queue if the Users are all busy. When you reach the front of the queue, the call will go to the next available User (unless the default call distribution has been changed in the Configuration Console)
Members The Users that will answer calls for that Group

Group Options

Edit - Change any of the information in the table for that Group, including adding and removing members
Copy Group Members - If you have the same Users answering different types of calls, the members can be copied rather than adding them individually
Add New Group - Use this button to create new Groups
At the bottom of the table, you can change the number of rows shown per page and select other pages