EMIS Web Connection Solver
Why can't I associate EMIS Web during setup?
During the Setup process you may be notified that Surgery Connect is unable to connect
There may be a few reasons EMIS Web won't connect during the Surgery Connect setup process
EMIS Web Health Manager bug
If the EMIS Web Setup states unable to connect to EMIS Web, but the user association in Surgery Connect is complete, it may be a bug in the EMIS Web Health Manager which prevents communication with the API
Reinstalling usually fixes this:
Multiple instances of EMIS Web running on the PC
The quickest fix is to shut down and restart the PC
Or
Open Task Manager (Ctrl + Alt + Del)
Look in Processes, Background Processes
If you see any further instances of EMIS Web running click on the entry in the list and click End task
.NET Framework Requirements
The firewall might be blocking your connection to Surgery Connect
Type Windows Features into your windows search box
Then look for the .NET boxes within Windows Features:
Make sure .NET 3.5 is selected
Then re-start your PC
My Phonebar isn't connecting to EMIS Web?
EMAS Manager has to be configured correctly for each user for the Phonebar to connect to EMIS Web
Please ensure that each user has the necessary three ticks in EMAS Manager
Activating Surgery Connect in EMAS Manager
Within EMAS Manager Click the Login Access icon to take you to a window
Make sure that both boxes are ticked against all of the users you want to use the integration
As well as the Login Access area (shown above) you must also go to the Edit Users area in the same Patient API area and tick the users that you want activated with the integration
Why can't I file my patient communications?
All patient communications can be filed to a patient record, as a single consultation, or multiple communications in a single consultation
Please check that the correct API has been selected in EMAS Manager
Both APIs are called Surgery Connect but you may need to un-associate and re-associate to update the API
The old API did not allow communications to be filed directly to the patient record (it was Read Only)
How do I check a Users EMIS Web association?
Very rarely EMIS Web connection problems can be caused by a blank association. If this occurs it will need to be resolved by our Support Team by raising a ticket through the Support Portal. See our webinar on the Support Portal
Before raising a ticket you can check the Users association
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
Select the Configuration Console
To the left of the Configuration Console you will see the menu. This gives you access to the configurable aspects of Surgery Connect and other useful information
Navigate to Integrations
Now you need to View the Associations
Make sure you are on the Users tab
You will now see a list of your Surgery Connect Users and their EMIS Web Association. Each User is listed with their Surgery Connect name and a box which should have a drop down to select their clinical integration name
If this is empty and you can not select their name from the drop down list, this is a Blank Association and you will need to contact our Support Team