Advanced Tips
Best Practice ideas, problem solving and technical information
18 articles
- An Introduction to Surgery ConnectSurgery Connect is a VoIP cloud based telephony system, purpose built and fully customisable, designed to improve patient communication.
- Missed or Abandoned?Missed and Abandoned Calls show in the Stat Boxes, Wallboard and Reports. Here is an explanation of the differences.
- Call IconsCall Icons help you understand the state of a completed call.
- Permission LevelsExplanation of permission levels and what each type of role can do.
- Broadcast Device PagingBroadcast Device Paging is a loudspeaker messaging feature which is designed to target specific handsets.
- System NotificationsIn the event of a disruption to service customers can now add recipients to receive system notifications via the Support Portal
- Business Continuity - Backup MobilesThe basics and best practice for your backup mobiles
- Bank Holidays/Holiday ClosuresBank holidays are usually added to your Calendar automatically. They can be added or removed in the Configuration Console.
- Calling Internationally & Withholding your NumberHow to withhold your surgery number when making a call and how to call internationally.
- Star KeysSurgery Connect uses various key functions in combination with the * key, these are called Star Keys or Number key functions.
- No sound or video - SoftphoneQuick checks if your sound or video isn't working with the Softphone.
- Keyboard Shortcuts/HotkeysKeyboard shortcuts or hotkey commands can be used to quick dial or access feature windows with clinical integration.
- Silent MonitoringThe silent monitor feature allows you to join a live call via the Phonebar and User Console
- Winter Pressures
- No sound or video - PhonebarQuick checks if your sound or video isn't working with the Phonebar.
- Phonebar Disconnect StatusThe Phonebar may show as being in a disconnect state even though EMIS Web is open
- EMIS Web Connection SolverIf the connection between EMIS Web and Surgery Connect is set up incorrectly it can cause problems. This guide will show you some solutions
- V7 Phonebar Video Calls