Surgery Connect Help

Surgery Connect is a VoIP cloud based telephony system, purpose built and fully customisable, designed to improve patient communication.

An Introduction to Surgery Connect

Missed and Abandoned Calls show in the Stat Boxes, Wallboard and Reports. Here is an explanation of the differences.

Missed or Abandoned?

Call Icons help you understand the state of a completed call.

Call Icons

Best Practice ideas, problem solving and technical information

Advanced Tips

Explanation of permission levels and what each type of role can do.

Permission Levels

Broadcast Device Paging is a loudspeaker messaging feature which is designed to target specific handsets.

Broadcast Device Paging

In the event of a disruption to service customers can now add recipients to receive system notifications via the Support Portal

System Notifications

Bank holidays are usually added to your Calendar automatically.  They can be added or removed in the Configuration Console.

Bank Holidays/Holiday Closures

You can request access to our online shop to order Headsets and Accessories

Surgery Connect Shop - How to Order

How to withhold your surgery number when making a call and how to call internationally.

Calling Internationally & Withholding your Number

Surgery Connect uses various key functions in combination with the * key, these are called Star Keys or Number key functions.

Star Keys

Quick checks if your sound or video isn't working with the Softphone.

No sound or video - Softphone

Keyboard shortcuts or hotkey commands can be used to quick dial or access feature windows with clinical integration.

Keyboard Shortcuts/Hotkeys

The silent monitor feature allows you to join a live call, via the User Console.

Silent Monitoring

Winter Pressures

Surgery Connect

Quick checks if your sound or video isn't working with the Phonebar.

No sound or video - Phonebar

The Phonebar may show as being in a disconnect state even though EMIS is open.

Phonebar Disconnect Status

If the connection between EMIS and Surgery Connect is not set up correctly, it can cause problems, this guide will show you some solutions

EMIS Connection Solver

V7 Phonebar Video Calls

Phonebar

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