Surgery Connect Help

Explanation of permission levels and what each type of role can do.

Permission Levels

Broadcast Device Paging is a loudspeaker messaging feature which is designed to target specific handsets.

In the event of a disruption to service customers can now add recipients to receive system notifications via the Support Portal

Bank holidays are usually added to your Calendar automatically.  They can be added or removed in the Configuration Console.

You can request access to our online shop to order Headsets and Accessories

How to withhold your surgery number when making a call and how to call internationally.

Surgery Connect uses various key functions in combination with the * key, these are called Star Keys or Number key functions.

Quick checks if your sound or video isn't working with the Softphone.

Keyboard shortcuts or hotkey commands can be used to quick dial or access feature windows with clinical integration.

The silent monitor feature allows you to join a live call, via the User Console.

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Try using different keywords or checking for typos.

Track the progress of all tickets related to your company.

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