In the event of a disruption to service, customers can now add recipients to receive system notifications via the Support Portal

Notifications can be received via SMS and/or email as desired

Recipients need not have an SSO login meaning that IT leads and ICB members can be notified directly about a particular surgery

Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password

Select the Support Portal

Click on Still Need Help? to access the Support Portal

You will be asked to log in using your NHS email and Surgery Connect password

Notification banners are occasionally added to the Support Portal, to allow Surgery Connect to notify you of any relevant information or updates

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Once you have accessed the Support Portal navigate to the Status Notifications page

Here you will see the list of contacts already added for notifications

You can edit these contacts by using the Edit icon

Or; Quickly change how they receive notifications by activating them with a tick

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Select Add New Contact

A window will open where you can complete all of the required contact details

NOTE: It is okay to use non NHS emails address and personal mobile numbers as these details cannot be seen outside this screen.

Select Email and SMS notifications, or both, as desired

Save Contact

You can now edit them in the list if required

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