This guide will show you which international numbers are available for you, and how to withhold your number on a call by call basis or for each user
Step by step guide
Calling Internationally
Within the UK users can dial to 01, 02, 03 and 07 numbers.
NOTE: Some international numbers are blocked, not all of these can be unblocked
If you want to use an international number that is blocked you will need to contact the Support team to enquire whether it is possible and what charges would apply
International numbers permitted are listed below:
Country | Dial Code 00 |
Afghanistan | 93 |
Albania | 355 |
Andorra | 376 |
Armenia | 374 |
Australia | 61 |
Austria | 43 |
Belarus | 375 |
Belgium | 32 |
Bolivia | 591 |
Bulgaria | 359 |
Cyprus | 357 |
Czech Republic | 420 |
Denmark | 45 |
Ecuador | 593 |
Estonia | 372 |
Falkland Islands | 500 |
Finland | 358 |
France | 33 |
French Guiana | 594 |
Germany | 49 |
Gibraltar | 350 |
Greece | 30 |
Guyana | 592 |
Hungary | 36 |
Iceland | 354 |
India | 91 |
Indonesia | 62 |
Ireland | 353 |
Israel | 972 |
Italy | 39 |
Lithuania | 370 |
Luxembourg | 352 |
Malta | 356 |
Martinique | 596 |
Monaco | 377 |
Netherlands | 31 |
Netherlands | 31 |
Norway | 47 |
Paraguay | 595 |
Poland | 48 |
Portugal | 351 |
Romania | 40 |
San Marino | 378 |
South Africa | 27 |
Spain | 34 |
Suriname | 597 |
Sweden | 46 |
Switzerland | 41 |
Turkey | 90 |
Ukraine | 380 |
United Arab Emirates | 971 |
Uruguay | 598 |
USA | 1 |
UK | 44 |
Withholding your Number
If the practice number is shown on an outbound call, you can withhold the number by dialling 141 and the number to be called straight after
This will withhold the number for that call only
If you wish to withhold your number on every outbound call, a Supervisor can change this in the Service Delivery Console for each individual User, by changing the CLI
Navigate to the User list in the Service Delivery Console
You can search for your new generic user or scroll through the User list
Click the blue Edit button in the row of the User you want to change
The Edit User window will open
Click on the Advanced Settings tab. A CLI is the number displayed to the recipient when making outbound calls
Select Withheld from the dropdown
Click the Save User button to save the changes, or the grey cancel button to stop editing the user
You will see a green Success, a red Error or a yellow Warning message at the top of the screen | |
Any issues will be detailed in the Warning or Error pop ups
Correct any errors in the User table and click the tick to save |