This guide explains the updated video call process for users of the V7 Phonebar and above.

You can video call directly from the Phonebar dialler, the Active Patient window, and video call from the Appointments window. This guide will explain how to conduct a video call once launched.

Step 1:

Once a video call has been launched it will immediately open up a video call window. The meeting invite SMS will be sent automatically to the patient.

Step 2:

Before entering a video call you can manage your video call settings by clicking on the Settings (cog) icon. Here you can manage your audio and video settings and apply visual effects.

Step 3:

Click Join Meeting to start the video call. Once in the meeting, you can copy the invite link if you need to invite additional participants to the video call.

Step 4:

The in-call window will then appear.

The usual video call controls will be in place:

Step 5:

Once the patient clicks on the link and requests to be let into the meeting, the GP will see the patient knocking and let them in for the call to take place. Alternatively, you can send a message to the patient if you are not ready to start the call.

Step 6:

When you are ready to end the call, click the Leave button. This will end the call for all participants.

Step 1:

The patient will automatically receive an SMS with the link to the video call, once the video call has been initiated.

Step 2:

When they click the link it will launch the application window (patients will not have to download a third-party application), the patient can manage their video call settings before entering the call.

Step 3:

The patient will need to click Knock to be asked to be let into the video call.

Step 4:

The in-call window will then appear. The patient will see the same in-call controls.

Step 5:

Once the meeting has ended they will see the below screen to show that the call has finished.