Configure Patient Queue Position Webpage
The Queue Position Webpage is configured in the Service Delivery Console via the Advanced Tab. Surgeries can add a bespoke message patients see when viewing the Patient Callback Queue Position Webpage
What are you looking for?
Accessing Patient Callback Queue Position Webpages
Access the Service Delivery Console and select the Advanced tab
Select Manage Patient Callback
The Patient callback screen will load, which shows all of the configured webpages for your service
Default Webpage
If you are accessing this for the first time, only the Default Webpage will be displayed
The Surgery Connect Default Webpage cannot be edited or deleted. If a Webpage is deleted whilst in use on a call flow, X-Flow will default back to this webpage
To view the content of this webpage, click Preview
A window will open displaying what the patient will see when they view the webpage
Configuring a New Queue Position Webpage
Multiple webpages can be created for each Group you have on your service, and can be tailored to provide relevant information and signposting for the type of Patients in these queues
For services with multiple sites, these Webpages can also be configured for each site to ensure the correct information is displayed for your patients
To add a new webpage to your service, click + Create New Webpage
Use the Webpage Name field to give your new webpage a relevant name. This will only be seen internally when viewing the pages configured on your service
Add your Surgery Name in the next field. This will be displayed at the top of the Webpage when patients view it
There are two free text box entries, one for the Title and the other for the Content. The title is limited to 60 characters, the content of the message is limited to 2,000 characters. The character counter displayed at the bottom of each text box counts up as you type in order to track the size of the message, and if the character limit is exceeded this outlines the text box in red
Note: if the character count within a text box is exceeded, the Save button will be disabled. Once you have amended the message to fit within the character count, this can then be saved
The formatting options for the wording are Bold, Italic and Embed Link only. You can also add key information or links to online resources for patients here. Please note that once a URL has been added into the Content box, this cannot be edited. In order to change this, you will need to delete the URL and create a new one
The Queue Position Link is hardcoded and cannot be changed
Should the title and description fields not be completed then the following default message will be displayed on the webpage:
Surgery Name
Your Surgery
Title
We Will Call You Back Soon
Body
Our team will be in touch soon, please have your phone with you to receive our call. If you no longer require the callback, please use the Cancel button below
Once created, these can be edited and deleted as required. Once a webpage has been configured, it will display the Webpage Name, when it was Last Edited and who it was Edited by
Please note: when a webpage is deleted or changed the relevant call flow in X-Flow must also be amended and deployed to reflect this change, to ensure Patients are directed to the correct information. For assistance on making amendments to Patient Callback in X-flow, see our Configuring Patient Callback Guide here
Configuring Patient Callback in X-flow
Patient Callback is managed in X-flow via Group Blocks
When Patient Callback and the Queue Position Webpages are activated for a group, it will be displayed as below
Double click the group and select the Patient Callback tab
Via the Queue Position Webpage dropdown, you can select any of the webpages that have been configured in the Service Delivery Console. This determines which information is sent to the Patient via SMS
For full information on how to configure Patient Callback for your service, please see our Help Guide here
Reporting
The Queue Position Webpage Report contains the following daily activity on the feature:
SMS Sent
Page visits, including unique page visits
External URL clicks
Cancel Button Clicks
The URL activity also displays the amount of clicks each Webpage has had
The Webpage Filter allows you to view the data for each individual webpage, if you have multiple configured on your service. By using the date selector, you can run this Report for the desired date range. The Export button allows the data to be extracted and exported as a CSV File
For more information, see our Feature Report Guide here