Configure Patient Queue Position Webpage
The Queue Position Webpage is configured in the Service Delivery Console via the Advanced Tab. Surgeries can add a bespoke message patients see when viewing the Patient Callback Queue Position Webpage
Access the Service Delivery Console (SDC)
Select Manage Callback
There are two free text box entries, one for the heading and the other for the description. The heading is limited to 60 characters, the body of the message is limited to 1,000 characters. The character counter displayed at the bottom of each text box counts up as you type in order to track the size of the message, and if the character limit is exceeded this outlines the text box in red
Note: if the character count within a text box is exceeded, the Save button will be disabled. Once you have amended the message to fit within the character count, this can then be saved
You can also add key information or links to online resources for patients here. Please note that once a URL has been added into the Content box, this cannot be edited. In order to change this, you will need to delete the URL and create a new one
The formatting options for the wording are Bold, Italic, Underline and Embed Link only
The Queue Position Link is hardcoded and cannot be changed
Should the title and description fields not be completed then the following default message will be displayed on the webpage:
Surgery Name
Your Surgery
Title
We Will Call You Back Soon
Body
Our team will be in touch soon, please have your phone with you to receive our call. If you no longer require the callback, please use the Cancel button below
For more information see the Patient Experience guide here
For more information on Patient Callback, see our Configuring Patient Callback Guide here
Reporting
Reporting on this feature is available. The Queue Position Webpage Report contains daily activity on the feature as well as additional information on the URLs contained within the Q Position Webpage SMS
See our Feature Report Guide here