What can Group Reports tell me?
Your staff are organised into Groups such as Reception or Prescriptions. The Groups are where your patients will queue in order to get through to your staff. Assessing how efficient your staff are at handling these calls and the experience your patients are getting is essential information
You will see the Group Report located in the left hand menu of the Report Portal
Group Summary Landing Page
When you select Group Overview you will see a landing page
The Landing Page will display data with the following parameters and filters in place:
Time Period - last 7 days
Time Increment - Half Hour
Group Filter - All Groups
Inbound Number - All Numbers
Days of the Week - All Days Selected
From here you can select a custom range and choose which Group(s), numbers, services, time parameters and weekdays and export the data as required
NOTE: Each time increment choice will have implications as to what Time Period can be selected;
By Half Hour - maximum 1 week of data,
By Hour - 1 month of data,
By Day - 1 year of data
Group Queue Activity
The Group Queue Activity section contains headline stats and graphical data
The x axis of the graph shows the time period and the y axis shows the count
This can be downloaded as a PDF or exported as a CSV file
Group Queue Duration
The Group Queue Duration section contains headline stats and graphical data
The x axis of the graph shows the time period and the y axis shows the duration
The graphical data shows the Longest Overall Queue Time and the Average Overall Queue Time
This can be downloaded as a PDF or exported as a CSV file
Patient Callback Analysis
The Patient Callback Analysis section contains headline stats and graphical data
The x axis of the graph shows the time period and the y axis shows the count
The graphical data shows Callbacks Offered, Callbacks Requested, Successful Callbacks
This can be downloaded as a PDF or exported as a CSV file
Tabular Data
The data can also be viewed in tabular form. The columns can be reordered, there is a search function and the data can be exported as a CSV file
Each column header has a hover describing the data contained in that column
Group Overview
Run over selected time period, 1 day upwards
Shows data for all groups on the service
Tabular data broken down by Group
Percentage pie chart
Group Overview Hourly
Run over selected time period, 1 day upwards
Single group or multiple groups can be selected
Tabular data broken down by hour
Graph showing comparison of answered and missed from queue
Patient Callback
Run over selected time period, 1 day upwards
Single group or multiple groups can be selected
Can view by day or hour
Queue Duration Analysis
Run over selected time period, 1 day upwards
Single group or multiple groups can be selected
Shows tabular data and bar graph data
For further information on Reports see our collection of guides here, or
access the Surgery Connect Academy Reports and Data Analysis course here