What can Group Reports tell me?
Your staff are organised into Groups such as Reception or Prescriptions. The Groups are where your patients will queue in order to get through to your staff. Assessing how efficient your staff are at handling these calls and the experience your patients are getting is essential information
When you select Group Overview you will see a landing page
Group Overview
Run over selected time period, 1 day upwards
Shows data for all groups on the service
Tabular data broken down by Group
Percentage pie chart
Group Overview Hourly
Run over selected time period, 1 day upwards
Single group or multiple groups can be selected
Tabular data broken down by hour
Graph showing comparison of answered and missed from queue
Patient Callback
Run over selected time period, 1 day upwards
Single group or multiple groups can be selected
Can view by day or hour
Queue Duration Analysis
Run over selected time period, 1 day upwards
Single group or multiple groups can be selected
Shows tabular data and bar graph data
