What can Call Reports tell me?
You will receive many calls into your service, most will make it through to your staff, but many wont. Knowing where all of your calls come in and what happened to them gives you a full picture of all inbound activity.
Inbound Call Performance
Run over specified time period, 1 day upwards
Run for individual inbound telephone numbers (or all, at the same time)
Set the "answered within" time
Data can be viewed by date or by hour
Report by day
Report by hour
Inbound Call Stats
Run over specified time period, 1 day upwards
Run for individual inbound telephone numbers or all service at once
Data can be viewed by day or by hour
Graph showing total calls and concurrency of calls
Tabular data broken down by the selected parameter
Inbound Number Overview
Run over specified time period, 1 day upwards
Shows all inbound numbers on your service that have received a call
Tabular Data per telephone number
Pie chart with percentage of calls per number
Menu Selection Report
Run over specified tie period, 1 day upwards
Breaks each patient choice menu down showing all options chosen
