How do I give a User their Surgery Connect Password to Log in?
Supervisors can send an automatically generated email to a User so they can log in to Surgery Connect through the Single Sign On.
This can be done when a new User is added, see our Adding Users Individually Guide, or it can be done if they have forgotten or request a new password.
Step by step guide
Accessing Users
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
Select the Service Delivery Console
Click on the Users tab
When you access the list of Users you will see this table
Finding your User
At the bottom of your user table you will see the page scroll
You can use this to manually search the User list by increasing the table view rows and navigating between pages,
or
You can use the search at the top of the User table
Sending Password reset email
Users are created with temporary passwords that must be reset when they login to Surgery Connect for the first time
Once you have identified your user you will need to send them an email to set their password. To do this click on the teal Email icon in the Options column
The user will be sent an email to their NHS email address
The user will need to click on the login link in their NHS email inbox which will open an internet browser, type their NHS email address into the user name box and create a password
Note: The login link in this email expires after 30 minutes
Creating your password
The validity of your chosen password will be checked as you type it to ensure that it is suitable
Start typing your password into the box
There is a background check that cross references a list of exposed passwords and prevents you from using them so if there are any red crosses showing please keep trying
2. When all the stipulations have been met you can click Create Password
Changing your password
If you wish to change your password you will need to be logged into Surgery Connect
Click on the Menu and Select Manage Account
You must enter your existing password and then add your new password twice
Once you have changed your password you will receive a confirmation email
Security Verification
From time to time you may be asked to verify your account. This could be random, due to a long period of inactivity or an unknown IP address.
If this happens you will receive an email with a verification code
Your SSO login page will automatically change to the page that allows code entry:
The cursor will appear in the first box and as you type in the code it will move to the next box until they have been filled. If entered correctly it will look like this:
If you have entered the incorrect code it will look like this:
If you are unsuccessful click Resend Code and try again