Call the number on the Voicemail Notification email - when asked you will need to input the Service ID and User ID (also in the email)

Enter your voicemail pin - for more information on this, see our Voicemail Pin Help Guide

You will be given the option to re-record your message once you have saved this, that is the message that will be played to any caller

This can be to add clinical safety information, or opening times of specific groups for example

Drag and drop the Prompt icon onto the X-flow workspace

Your Prompt block will be created in your workspace

This will automatically include a Hang Up block, but this can be deleted if not required

Double click on the Prompt Block to open up the editable properties

Once opened, the Prompt Properties box will automatically show the Properties tab

From here, you can enter a Name and Description for your prompt, to make its purpose clear to anyone viewing it in your call flow

You can also dictate whether a caller can press a button and skip the prompt audio by setting Can Interrupt to Yes or No

If you want to ensure that the caller listens to the prompt in its entirety, set this to No

By switching the the Audio Tab, you can configure the information the prompt contains

By selecting Text to Speech in the Prompt Audio Source, you can manually configure your audio message

You will now be able to choose a Prompt Voice and type your message directly into the Prompt Text - no need for a recording

The Tabs at the top of the Prompt Text box can be used to emphasise certain words or phrases, to add in pauses to give the caller time to absorb the information given, to change the volume or speed of delivery of the message or to have numbers read out in a particular way

You can listen to your message by clicking on Preview

Or, by pressing play

The Playbar will display the length of the prompt in seconds. You can change the Volume of the playback by clicking on the speaker icon and dragging the volume slider

Click on the three dots at the end of the Playbar to access further preview options. From here you can either Download the prompt or change the Playback Speed

Note: Changing the Playback Volume or Speed only affects the playback, not the volume and speed of the prompt when heard by the callers

If you would rather upload pre-recorded audio, select Uploaded File in the Prompt Audio Source

Select Choose file to upload an MP3 recording for your audio message. You will receive the following messages upon file upload, you can then preview your message

If the audio file failed to upload you will receive the following warning message

Check the file you have uploaded by pressing play, to ensure you are happy with the audio

The Playbar will display the length of the prompt in seconds. You can change the Volume of the playback by clicking on the speaker icon and dragging the volume slider

Click on the three dots at the end of the Playbar to access further preview options. From here you can either Download the prompt or change the Playback Speed

Note: Changing the Playback Volume or Speed only affects the playback, not the volume and speed of the prompt when heard by the callers

Click Save

Any changes you have made to your Prompt Block will be saved

Once you have created your prompt and edited the audio, you need to connect it to your User or Group call flow

Delete the connection between the User/Group and the Voicemail block, and the hang up on the new Prompt Block

Connect the Timeout/Fail (Group) - Busy/No Answer (User) to the Prompt Block

Auto Arrange your call flow

At the top of your call flow you will now see the undeployed version warning

If you are happy with your Prompt Block/Call Flow - Deploy your call flow to make it live

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