NEW! Surgery Assist Lite & Pro, putting the power back in your hands.
To register your interest, please fill in our Contact Form
What is Surgery Assist?
Surgery Assist is an AI-powered digital assistant designed to streamline patient access to healthcare services and reduce administrative workload for medical practices. It acts as a 24/7 care navigation assistant, helping patients with tasks like booking appointments, requesting callbacks, and accessing information, all without requiring direct staff intervention
Reduce pressure on reception
Improve patient access
Encourage digital self-service
Available 24/7
Surgery Assist Lite - Dali
Our quickest and simplest way to introduce AI-powered care navigation
Built around the most common questions patients ask, it provides trusted practice information and national resources to support self-help and answers routine enquiries
Deploy it in days and start reducing routine demand within weeks
Surgery Assist Pro
Surgery Assist Pro includes everything in Lite, with additional customisation to reflect self-care and self referral services across your Neighbourhood
Using enhanced knowledge and configurable features, Surgery Assist Pro can be personalised with your own branded avatar, creating a familiar digital front door that patients recognise and trust to guide them to the right support first time
Feature | Lite | Pro |
AI Powered | ✅ | ✅ |
Practice Information | ✅ | ✅ |
National Signposting | ✅ | ✅ |
NHS App Support | ✅ | ✅ |
Surfacing Online Forms | ✅ | ✅ |
Accessibility Widget | ✅ | ✅ |
Call Queue Widget | ✅ | ✅ |
Request a Callback | ✅ | ✅ |
Local Services | ❌ | ✅ |
Custom Branding | ❌ | ✅ |
Custom Alert Banner | ❌ | ✅ |
Pop-up messaging | ❌ | ✅ |
The Staff Experience
Login to the SSO and navigate to the Service Delivery Console - Advanced - Surgery Assist tile
Surgery Profile
Automatically pre-populated using your practice website and fully editable by your team, it stores your specific details such as; surgery opening times, parking, forms, online consultation links etc.
Within the Surgery Profile is our Resource Library. A centralised knowledge base that contains official country-specific NHS resources, these are available for view only. Pro users can create, import and manage their own local resources to customise their Digital Assistant's answers
Call Queue Widget
Give patients a live view of how many callers are in the queue, helping them decide to call or opt for a self-serving digital route
Patient Callback
Put a stop to ever-growing call queues by offering patients to request a callback directly through Digital Assistant
Pro Configuration - coming soon
Surgery Assist Pro users can fully customise and style their Digital Assistant's front-end appearance and behaviour. Through visual customisation, users can easily adjust primary interface colours, upload custom avatars, change display names, and set background images. Additionally, custom messaging options allow for the addition of welcome banners and privacy notes
Find out more
The Patient Experience
Website Access
Your digital assistant will sit on the bottom right hand corner of your webpage
If a patient would like to speak to your digital assistant they can click on the icon where they will be presented with a chat box
For any queries that can be resolved online the patient will be signposted to the appropriate resource e.g. the NHS app or Online Consultation tool therefore, reducing call volumes into the surgery
If patients do not have the NHS app installed, they will be guided step by step to download and set up their account
Using the accessibility tab in the top right hand corner, patients can adjust accessibility features of the bot such as text size, background colour, grayscale, contract etc
Call flow Access
By implementing Surgery Assist into your call flow you can add an extra layer of protection
When patients call in and reach your main menu, if they select an option where they can self serve e.g. checking and cancelling appointments, prescriptions, test results etc. they can be sent an SMS to self serve via your Digital Assistant
Reporting
Surgery Assist comes with a free report detailing an overview of conversation volumes and patient satisfaction. Learn more here
Enhance your reporting with Surgery Insights - a collection of dashboards combining NHS, Digital & Telephony data
Learn more here
Compliance & Regulations
Surgery Assist is limited to signposting and administrative navigation only; it does not provide medical advice, interpret symptoms, triage emergencies, or replace clinical judgement
Please visit our Trust Centre for in-depth information about security, privacy, compliance, certificates and credentials across our products and services