How it works

The Main Calendar controls the opening times of your main practice number(s), and you can create additional calendars to limit opening times for calls into specific Groups

When you access the list of Calendars you will see this table:

Here you can add new calendars, add new calendar modes, edit existing calendars and access the Advanced Calendar Settings

This table displays the Name of the Calendar, along with the Opening Time and Closing Time. These times indicate when calls are answered for this calendar

As a default, these times are the same for each day. Times that differ on individual days are configured via Advanced mode

New Calendars can be added via the + Add New Calendar button

Clicking the + Add new Calendar Mode button allows you to add new Modes for your Calendars. Modes can be used to create an event on your calendar that will give pre-set messages or follow certain call flow routes when they are active

Clicking the Edit icon allows you to change any of the information in the table for a specific calendar

Clicking on the blue calendar icon allows you to view the Advanced Calendar Settings for a specific calendar. From here, you can view and edit the calendar to suit your practice

Clicking the Advanced Calendar Settings button will allow you to view and edit your calendar. Pre-set Modes will be displayed on the left-hand side - these can be added to the Calendar by dragging them to the desired date

Bank Holiday dates are added to your calendar automatically. The messages and actions for each Mode can be customised in X-flow.

New Modes can be created if more options are required

Use the Navigation Arrows to move through the dates on the Calendar

Clicking Today will take you straight back to today's date without having to click back through the dates

You can select between a Daily, Weekly, or Monthly view of your calendar by clicking the relevant box. The view is set to weekly as a default

To Close the calendar either click the close button, or click anywhere on the screen off the calendar