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Introduction
The SMS Report provides a comprehensive audit of all SMS message communications sent from the surgery to patients. It tracks the volume, origin, and delivery status of messages to ensure effective digital engagement
What does this Report Show?
SMS Volume by Source
Total Message Segments
Peak Digital Demand Trends
Audit Trail & Delivery Outcomes
Automated System Activity
SMS Report
This report provides a granular, line-by-line log of every text message sent, allowing you to verify the Source (the specific automated system or department), the recipient's Number, and the exact Date and time of transmission
What you can Measure
Multi-Channel Engagement: Track the volume of messages sent from different features like Check and Cancel, Surgery Assist X-flow, and the Queue Position Website. This helps you quantify how effectively your practice is using SMS to reduce inbound call pressure
Message Segment Consumption: Monitor Total Message Segments to understand the scale of your digital outreach. Long messages may count as multiple segments, so this metric is essential for tracking usage and managing telephony budgets
Peak Digital Demand: Use the Total Message Segments by End Date chart to identify spikes in SMS activity
Audit Trail & Delivery Success: Review the detailed log at the bottom of the report to verify the Sent Time, recipient To Number, and Outcome. Confirming a "Delivered" status provides evidence that essential links or instructions reached the patient successfully
Source Attribution: Identify which automated workflows are driving the most patient interaction
Learn more about SMS segments and charges here