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Voicemail Pin - Deskphone
Voicemail Pin - Deskphone

A Voicemail PIN is required for a User/Group who will be accessing their messages via a phone, and to change the outgoing message.

Updated over a year ago

How do I find the Voicemail PIN?

A voicemail pin will be required to listen to your voicemail messages via the deskphone or if you want to change the standard outgoing voicemail message for User voicemail or Group voicemail

The voicemail pin for your Group will be the pin for the User who is the Administrator for that Group

This guide will show you how to find a Users Voicemail Pin and how to identify your group administrator, so you can find the Group voicemail pin:

Step by step guide

Accessing Users

  1. Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password

  2. Select the Configuration Console

  3. Select Users from the menu on the left hand side

  4. Once you have navigated to the Users area the User table will display

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Finding your User

  1. Use the Name Search box to search for the User

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Identifying the User's Voicemail Pin

To find the Users Voicemail Pin (Authentication Pin) you will need to Edit the user

  1. Click the pen icon on the required User to view and edit the profile

  2. The Editing Users window will open on the General tab

  3. The Users Voicemail Pin is the Authentication PIN

Note: You can also use this pin to customise your voicemail greeting. See our guides on Voicemail

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Accessing Groups

  1. Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password

  2. Select the Configuration Console

  3. Select Groups from the menu on the left hand side

  4. Once you have navigated to the Groups area the Groups table will display

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Identifying the Group Administrator

  1. Find your Group either by using the Name search,

    Or, scrolling through the Group table

  2. Click to Edit your selected Group

  3. Under the General tab you will see the Group Administrator

  4. If the Administrator is Unspecified anyone who is in the Group will use their own voicemail pin to listen to voicemail via the deskphone

  5. If the Administrator is a specified User, click on the blue person icon

    This will take you straight to the User's General tab where you will see the Authentication PIN (Voicemail PIN)

    NOTE: If you are sharing a group pin, it is best practice to have a Generic User set as the administrator, that way, anyone in the group can access the voicemails for the group only - see our Generic User for Group Voicemail guide

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