How do I change a User's details?
You can change/edit a User's basic details through the User List in the Service Delivery Console.
Step by step guide
Navigate to the User list in the Service Delivery Console
You can search for your new generic user or scroll through the User list
Click the blue Edit button in the row of the User you want to change
The Edit User window will open
In the User Details tab you can change the User’s Name, Email address, Short Dial or Role (User Permission Level)
Click on the Advanced Settings tab and select your CLI for that user
A CLI is the number displayed to the recipient when making outbound calls
You can allocate a specific CLI or withhold a number on a user basis when adding a new user
For full information on CLI settings see our CLI Settings guide
Click the Save User button to save the changes, or the grey cancel button to stop editing the user
You will see a green Success, a red Error or a yellow Warning message at the top of the screen | |
Any issues will be detailed in the Warning or Error pop ups
Correct any errors in the User table and click the tick to save |
Some default settings for Users can also be changed through the Configuration Console. See our guides on Configuration Console