Through the Service Delivery Console you can manage all of your numbers. A short dial is the internal number used to contact the User when they are logged into Surgery Connect. Short Dial numbers can also be added to a Groups

This guide will show you how to search for and identify your internal numbers, how to add them to Users and Groups and how to print an internal directory.

Log in to Surgery Connect (sso.x-onweb.com) with your NHS email address and Surgery Connect password

Navigate to the Service Delivery Console

Click on the Numbers tab

When you access the list of Numbers you will see this table

There are several ways you can identify your numbers. Each number will be listed in the table so you can sort the numbers, filter by number type or search for the number by name

Click the header boxes to sort in ascending or descending order

This can be useful if you are trying to find the highest short dial number used, so you can add the next number to a new user

To filter by number Type click on the boxes above the numbers table

Once you have filtered by number type you can again sort the numbers ascending or descending

You can also Search numbers by name, this can be the name of a user, group name or inbound number name

Once you have found the correct number you can edit it through Options or Delete the number

To add a short dial (internal) number to a User you need to navigate to the User area on the SDC

Identify your next available short dial number. You can identify the highest assigned short dial through the numbers list (as above) or through the User list table

Click on the Short Dial column in the User table to sort ascending or descending

By sorting descending you will see the highest number assigned so far and above that the users who do not yet have a short dial assigned to them

Click on the edit icon for the User you want to assign a number to

The Edit User window will open

Enter the number chosen into the Short Dial box

Save the User

You will be notified when the changes are saved successfully

You will now see the Short Dial number assigned to your User

To add a short dial (internal) number to a Group you need to navigate to the Groups area on the SDC

Identify your next available short dial number. You can identify the highest assigned short dial through the Groups list table

Click on the Short Dial column in the Groups table to sort ascending or descending

By sorting descending you will see the highest number assigned so far and above that the groups who do not yet have a short dial assigned to them

Click on the edit icon for the Group you want to assign a number to

Once you have select edit you will have access to the group to edit the name, short dial and group members

Enter the next Group short dial number

When you are happy with your changes click on the green tick in the options column to save those changes

You will be notified when the changes are saved successfully

You will now see the Short Dial number assigned to your Group