What are my inbound numbers and how do I use them?
Through the Service Delivery Console you can manage all of your numbers. Each external (inbound) number will need an associated call flow. Inbound numbers are used for your main lines in to the Surgery, Direct Dial numbers or group numbers
This guide will show you how to identify your numbers, identify spare numbers (numbers not currently being used), how to assign a number to a call flow and how to un-assign a number so it can be used again
For information on internal (Short Dial) numbers, see our Short Dial Numbers guide
For CLI Management please see our Users and Groups Guide here and
our CLI Settings for Phonebar Users Guide here.
Step by step guide
Accessing Numbers
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
Select the Service Delivery Console
Click on the Numbers tab
When you access the list of Numbers you will see this table
For a brief introduction, see our Numbers Overview guide
Identifying numbers
There are several ways you can identify your numbers. Each number will be listed in the table you can sort the numbers, filter by number type or search for the number by name
Sort Numbers - ascending or descending
This can be useful if you are trying to find the highest short dial number used, so you can add the next number to a new user
Filter by number Type
Once you have filtered by number type you can again sort the numbers ascending or descending
Search by name, this can be the name of a user, group name or inbound number name
Once you have found the correct number you can edit it through Options
Identifying Unassigned Numbers
Services sometimes have spare or unassigned inbound numbers
These can be kept in the list and not used or they can be assigned to a user as a DDI or a group of users, you can even create a new group and have a direct line to the group such as an Emergency Bypass Team or Management Team
If you want to add more Inbound numbers to your service you will need to make a request to [email protected]
Click on the Unassigned Number filter
Your unassigned number will now display in the table - you can edit them through Options
Assigning a number
To assign a spare number click the edit icon
An Add a New Call Flow window will open
The number will be automatically populated
Name the telephone number descriptively, so it is easy to identify in your Numbers List and in your Call Flows
Choose call flow from the drop down list of templates
Once chosen your template will display
Select which calendar you want the number and the call flow to use from the drop down
Select which department or group you want the number to go to from the drop down
Save Call Flow, this will now associate the number to a call flow, which you can edit via X-flow
If your call flow was saved successfully you will see this notification in the top right hand corner of your screen
If there was a problem with your call flow you will be notified and it will not save
For full information on how to edit your call flow see our X-flow guides
Editing an Assigned number
Find the number you want to edit and click on the Edit button in the Options column
This will open up the call flow assigned to that number, in X-flow
For full information on how to edit your call flow see our X-flow guides
Un-assigning a number
You can un-assign both External (inbound) and internal (short Dial) numbers
Find the number you want to edit and click on the Edit button in the Options column
This will open up the call flow assigned to that number, in X-flow
Double click on the start block in the X-flow workspace
The Start Properties window will open
Click on the remove button for the number you wish to un-assign
The Start Properties window will change with the following warning
You can cancel this change or Save to un-associate the number
Deploy the call flow
Once the changes to the call flow are deployed, the required number will show as Unassigned in the Numbers list in the Service Delivery Console, and can then be re-assigned
