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Search results for:queuing and distribution
Group Call Distribution
The default call distribution (Longest Idle) can be changed via the Configuration Console… Changing the group call distribution Call Distribution Types Navigate to the Configuration… of the calls though this queue Select the Call Distribution drop down box, and choose your
An Introduction to Patient Callback
What is the Patient Callback feature, how to identify and access it… Callback feature Patient Callback is a fair and intelligent queue distribution, ensuring callers… The Patient Callback feature offers your patients virtual queuing so they don't need to stay on the phone
Stat Boxes - Introduction
For those of you who are interested in live statistics, the stat boxes work like a wallboard and can be viewed through your User Console… Available Users Number of users currently logged in and available to take calls Ringing Now… Number of calls calling Users now Queued Now Number of calls currently queuing Current
An Introduction to Surgery Connect
Surgery Connect is a VoIP cloud based telephony system, purpose built and fully customisable, designed to improve patient communication… make and receive calls as if they are working in the practice Users can also choose to make and… Opening times, closing times, lunchtimes and departmental opening times are set and the phone system
Adding recipients to the monthly management report distribution list
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password… Console to change the standard configuration of Groups, Extensions, Voicemail, edit Users, Calendars and… the Directory and much more Don't forget - if you are already logged into a Surgery Connect console
Group Behaviour Block
means that even if all calls are going through to the same distribution group (and so therefore you… Save and Deploy… The Group Behaviour block can be used to change the playlist the callers hear whilst queueing and the
5 Daily Checks
Are the calls queuing? Are the calls being answered? How long are the queues?
Access Archived Management Reports
All of your management reports are stored in the Reports portal, and you can add new recipients to the reports distribution list… can be added to this list, see our guide on Adding recipients to the monthly management report distribution… Adding recipients to the monthly Management Report distribution list Log in to Surgery Connect
User Training - SystmOne Phonebar
Cloud Telephony, the Phonebar. Full Training videos and resources… view of which staff are active and their current status Real-time view of call traffic and efficiency… Cloud telephony - Differences and Benefits
User Training - The Softphone
Cloud Telephony, the User Console and the Softphone. Full Training Video and resources… view of which staff are active and their current status Real-time view of call traffic and efficiency… User Console and Softphone