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Search results for:queuing and distribution

Group Call Distribution

The default call distribution (Longest Idle) can be changed via the Configuration Console… Changing the group call distribution Call Distribution Types Navigate to the Configuration… of the calls though this queue Select the Call Distribution drop down box, and choose your

An Introduction to Patient Callback

What is the Patient Callback feature, how to identify and access it… Callback feature Patient Callback is a fair and intelligent queue distribution, ensuring callers… The Patient Callback feature offers your patients virtual queuing so they don't need to stay on the phone

Patient Callback

Patient Callback is an alternative way of queuing, reducing patient frustration and saving on call costs… Back to top Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and… on the arrow in your toolbar to see the hidden icons Right click on the Surgery Connect Logo and

Adding recipients to the monthly management report distribution list

Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password… Console to change the standard configuration of Groups, Extensions, Voicemail, edit Users, Calendars and… the Directory and much more Don't forget - if you are already logged into a Surgery Connect

Group Behaviour Block

means that even if all calls are going through to the same distribution group (and so therefore you… Save and Deploy… The Group Behaviour block can be used to change the playlist the callers hear whilst queueing and the

Stat Boxes - Introduction

For those of you who are interested in live statistics, the stat boxes work like a wallboard and can be viewed through your User Console… Available Users Number of users currently logged in and available to take calls Ringing Now… Number of calls calling Users now Queued Now Number of calls currently queuing Current

An Introduction to Surgery Connect

Surgery Connect is a VoIP cloud based telephony system, purpose built and fully customisable, designed to improve patient communication… make and receive calls as if they are working in the practice Users can also choose to make and… Opening times, closing times, lunchtimes and departmental opening times are set and the phone system

Access Archived Management Reports

All of your management reports are stored in the Reports portal, and you can add new recipients to the reports distribution list… recipient can be added to this list, see our guide on Adding recipients to the monthly management report distribution… Adding recipients to the monthly Management Report distribution list Log in to Surgery Connect

5 Daily Checks

Are the calls queuing? Are the calls being answered? How long are the queues?

Call List - Introduction

and calls queuing, as well as the call history for the surgery… To see a full description of how to search or filter your live and archived calls, and what you can do… the calls will show as different colours Green: Inbound Calls Blue: Outbound Calls Red: Calls Queuing