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Call recordings - Introduction

All calls are recorded and are kept for three years. These recordings can be accessed through the Call List in the User Console… their own call recordings, and can listen to any call recording associated with their clinical system… Call Recording Permissions

Find call recordings in the live call list

When a call is complete, it will show in the Surgery Connect call list in white and show the Play Recording Icon… your search after you have found your call recording to return your Call List to the Active View… list Don't forget: Clear your search after you have found your call recording to return your Call

Find call recordings in the archived calls list

All call recordings are stored for up to three years. You can search for these recordings (over 24 hours old), in the Archived Calls view… search after you have found your call recording to return your Call List to the Archived Calls View… list Don't forget: Clear your search after you have found your call recording to return your call

Star Keys

Surgery Connect uses various key functions in combination with the * key, these are called Star Keys or Number key functions… Pause call recording/restart call recording… keys can be used on any device; *5 pauses a call and pressing *5 again restarts the recording The

An Introduction to Surgery Connect

Call recording can also be turned off during a call if requested by the patient… Call recording… When a call goes through to a group it will hunt for the next available user, to make sure the call gets

Call List - Introduction

The call list will show you your completed calls. Supervisors will see a live view of all calls for the Surgery… (Play call recording) Date/time stamp Caller (If identified in your Central Directory)… recording in your archived view Remember: A Supervisor can listen to, export and delete call recordings

Call Icons

Call Icons help you understand the state of a completed call… each call type Call Icons - User Console Call Icons - Phonebar Inbound Call… Play Call Recording See our guides on Call Recording Voicemail Voicemail -

Contact History

Contact History is used to access your patient contact and file them to their clinical record and Call History is personal contact history… call Missed call To access a call recording click the play icon NOTE: this will be… recording click on Play recording The call recording play bar will open

In Call Features - Softphone

The Phonebar allows access for all telephony functionality to be controlled from the PC screen, depending on your selected call device… have started the call recording again or not, on that call, the next call will be recorded automatically… starts the timer of the call will begin counting alongside the recording button To stop the call

Building a call flow from empty

For this guide we will take you through, step by step, building an Emergency Bypass Call Flow from the Empty Call Flow template… Open output to your Call Recording Prompt Then your Call Recording Prompt to your Emergency Bypass… callers, using a Prompt, that calls are recorded for training and monitoring purposes (unless call recording