How do I access the Service Delivery Console?
To make the most out of Surgery Connect, we need to know about your team: the people (Users), the phones you’re going to use (Extensions), how to filter your calls (Groups), how your surgery works (Calendar), and how you want to bring it all together (Numbers and Call Flow). This is all accessed through the Service Delivery Console (SDC)
Step by step guide
Accessing the Service Delivery Console
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
Select the Service Delivery Console
Don't forget - if you are already logged into a Surgery Connect console, you can navigate to any other console quickly by using the Menu, next to your initials
Or; Click on the arrow in your toolbar to see the hidden icons
Right click on the Surgery Connect Logo and select Launch Consoles. This will open up the selected console in a new window for you
Service Delivery Console Menu
At the top of the page you will see five menus (Users, Extensions, Groups, Calendars and Numbers) to allow you to access the different areas of the Service Delivery Console
The menus are repeated on the page in boxes further down the main page
Select the area you would like to see either via the menus at the top or by clicking on the Manage button in the box
For an introduction on the functions of the Service Delivery Console see our SDC Introduction
For an description of the functions of each menu area, please see our SDC Overview guides