All non-Phonebar related Release information can be found below:
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Report Portal Landing Page - NHS 8 Metrics search parameters update - Released 29/07/2024
We have added search parameters to the Report Portal Landing page
These times are the start and end times for the day not the start and end times of the overall report
To select your Start and End times either click on the box and type in your timings or,
click on the clock icon and scroll up and down the hour and minute columns and click on your preferred times
Feature Report - Q Position Webpage Statistics - Released 29/07/2024
The Queue Position Webpage report allows you to see how many Q Pos SMS have been sent to patients over a time period
You select the time period you wish to report on using the Date Selector
There will be a “Showing X to X of X entries” overview at the bottom left of the table and pagination to the bottom right
The URL Activity section will show how many clicks each of your embedded links received which will help you understand which links your patients are most interested in
See our Feature Report Guide here
SSO Landing Page - Released 26/06/2024
We have added a Remember Me tick box to the SSO login, which will keep a user logged in for 4 days
We have made security changes so if you log in from another IP address, for example, you are working abroad, or you have a "bad" password you will be required to take action
See our Guide in Password Management here
We have also updated the Landing page, replaced the initials of the portals with icons and removed the webpage addresses, replacing them with a brief description of the portal instead
You can now change your password from the SSO burger menu,
Or, from any of the Surgery Connect console burger menus
Phonebar Download
We have now added a tile to the SSO Landing Page for you to download the Phonebar, if you have not yet installed it
Service Delivery Console - Landing page
We are working on updating our Consoles and the Service Delivery Console has a fresh new look
The Manage Users page has also been updated
Patient Callback enhancements
You can decide whether to announce the Queue Position to the patient or withhold this information. The default is On so you need to select Off if you do not want your callers to know where they are in the queue
In addition, we have changed the word 'Voluntary' to 'On'
See our collection of Patient Callback guides here
Check and Cancel enhancements - Released 19/06/2024
Following customer feedback we have made two changes to the Check and Cancel (EMIS feature
Check and Cancel Block
We have added a third output to the Check and Cancel block as No Appointments Found is not necessarily a fail, if a patient calls to check they have no upcoming appointments and the system confirms this, it is not a Fail
Check and Cancel Report - Released 26/06/2024
We have amalgamated the Check and Cancel Stats and Check and Cancel Overview Report to provide one concise report containing all the relevant feature usage
See our collection of Check and Cancel guides here
Report Portal - Released 29/04/2024
The Report Portal has a new Landing Page
The Landing Page contains details of metrics included the NHS 8 Metrics required by the GP Contract
See our Guide on the NHS 8 Metrics Report here
Group Summary Report Landing Page - Released 04/09/2024
When you select Group Overview you will see a landing page
By default, the Landing Page will display data for Group Queue Activity, Group Queue Duration and Patient Callback Analysis for a period of 7 days. From here you can select a custom range and choose which Group(s), services, time parameters and weekdays and export the data as required
For more information, see our Group Reports Overview Guide here